When we last heard about the Dell Saga I expected to have a credit from Dell a day or two after I made the post. As it turned out, it didn’t quite turn out that way. Dell did indeed try to issue me a credit, but they screwed up and instead charged my account for the …
Today Dell contacted me four times – twice by e-mail and twice by phone – to inform me that a credit has been issued by them for the laptop that was stolen in transit. It took 8 business days after they said they would issue a credit and 13 business days after the laptop was …
A friend came across this blog entry on the Consumerist that details another saga of pain and suffering caused by the wonderful ability to Dell customer service to screw up. Given it’s another issue with the interaction between Dell and DHL it really makes you go “hmmm…” It really sounds like someone high up in …
I didn’t expect a clean resolution to my Dell issue, given it wasn’t done yet, but I had more of the same when I called DHL and Dell back on Tuesday. DHL tells me no, there is no return tracking # because the package really was stolen. “You need to call Dell and have them …